Our Policies | Terms of Service | Privacy Protection

What is your refund policy? 

We offer a 30-day money-back guarantee for new members. If you're not seeing results with our program and you have been following our programme within the first 30 days, you can request a full refund. Please contact our support team to initiate the process.

Can I pause or cancel my membership? 

Yes, you can pause or cancel your membership at any time. Simply log into your account and navigate to the membership settings to make the necessary changes. For assistance, you can also contact our support team.

How is my personal information protected? 

We take your privacy seriously. All personal information is stored securely and used only for the purpose of providing our services. We do not share your information with third parties without your consent. Please refer to our Privacy Policy for more details.

What are the terms of use for your online platform?

 Our Terms of Use outline the rules and guidelines for using our online platform. By signing up for our services, you agree to adhere to these terms. The full Terms of Use can be found on our website.

Are there any additional fees? 

Our membership fees are transparent and all-inclusive. There are no hidden charges. Any additional services or products will be clearly listed and priced separately.

How do I update my payment information? 

You can update your payment information by logging into your account and navigating to the billing section. If you need assistance, our support team is available to help.

What happens if I miss a scheduled session with my trainer? 

If you need to reschedule a session, please notify your trainer at least 24 hours in advance. We understand that things come up, and we'll do our best to accommodate your schedule. Missed sessions without prior notice may not be eligible for rescheduling.

What is your policy on program adjustments? 

We are committed to your success and understand that your needs may change. You can request adjustments to your workout or nutrition plan at any time by contacting your trainer. We will work with you to ensure your program remains effective and aligned with your goals.

How do I contact customer support?

 You can reach our customer support team via email, phone, or through the contact form on our website. Our support hours are Monday to Friday, 9 AM to 5 PM. We strive to respond to all inquiries within 24 hours.

Do you offer a satisfaction guarantee?

 Yes, we are confident in the quality of our services. If you are not satisfied with your experience, please contact us to discuss your concerns. We are committed to finding a solution that meets your needs.

 Are there age restrictions for membership? 

Members must be at least 18 years old to sign up for our online fitness programs. Minors aged 16-17 may participate with parental consent. Please contact us for more information.

 What is your policy on content and copyright? 

All content provided through our platform, including workouts, videos, and guides, is the intellectual property of JustBolo Fitness. Unauthorized use or distribution of our content is strictly prohibited. Please refer to our Copyright Policy for more details.

If you have any other questions or need further clarification on our policies, please feel free to contact us. We're here to ensure you have the best possible experience with JustBolo Fitness!